Frequently Asked Questions

No, according to 99xbd rules, only one account is permitted per person, household, address, email, and IP address. Creating multiple accounts violates our Terms and Conditions and may result in all accounts being suspended and winnings forfeited.

If you've accidentally created multiple accounts, contact our support team immediately. We'll resolve the issue and keep only one account active.

If you've forgotten your password, click the "Forgot Password?" link on the login page. Enter your registered email address or mobile number. We'll send a password reset link to your email or mobile.

Click the link and set a new strong password. Make sure your password includes letters, numbers, and special characters. If you don't receive the email, check your spam folder or contact our Live Chat support.

KYC (Know Your Customer) is a verification process required by regulatory authorities. It ensures you are a real person and over 18 years old. KYC protects your account from fraud and unauthorized access.

To complete KYC you need to upload a copy of your identity document (NID, passport, or driving license) and proof of address (utility bill or bank statement). Without completing KYC you will not be able to withdraw. Our team typically verifies documents within 24-48 hours.

99xbd supports various convenient payment methods for Bangladeshi players. You can use the following methods:

• Mobile Banking: Fastest and most popular methods
• Bank Transfer: All major Bangladeshi banks supported
• Credit/Debit Cards: Visa, Mastercard
• Cryptocurrency: Bitcoin, Ethereum, USDT

All deposits are instant with no hidden fees. You can see all available payment options in your account settings.

99xbd provides flexible limits for all types of players. Minimum deposit is just BDT 500. Maximum deposit limit depends on your payment method — typically up to BDT 50,000 per transaction.

Minimum withdrawal is BDT 1,000 and maximum withdrawal is BDT 100,000 per transaction. Higher limits are available for VIP members. If you need special limits, contact our VIP manager.

99xbd is known for its fastest withdrawal process. Most withdrawals are processed within 24 hours. For verified accounts the process is even faster — often within a few hours.

Withdrawal time depends on the payment method. Mobile Banking is fastest (a few hours), bank transfer may take 1-2 business days. KYC verification is required for the first withdrawal. VIP members receive priority processing and can withdraw even faster.

No, 99xbd does not charge any fees for deposits or withdrawals. The full amount you deposit is credited to your account. There are also no deductions when withdrawing.

However, please note that your payment provider (bank or Mobile Banking) may charge their own transaction fees. These fees are not controlled by 99xbd. We recommend checking with your payment provider.

New players on 99xbd receive a huge welcome bonus — 100% match bonus up to BDT 50,000 on your first deposit. Claiming the welcome bonus is very easy.

First, create your 99xbd account and verify your email. Then make your first deposit — minimum BDT 500. When depositing, select the "Welcome Bonus" option. The bonus will be automatically credited to your account. Example: If you deposit BDT 10,000, you'll receive an additional BDT 10,000 bonus, allowing you to start playing with a total of BDT 20,000.

Wagering requirement is the amount you need to wager before you can withdraw a bonus. It's a standard practice at all online casinos. 99xbd's welcome bonus has a 30x wagering requirement.

Example: If you receive a BDT 10,000 bonus, you need to wager 10,000 x 30 = BDT 300,000 before you can withdraw the bonus. You can see your bonus balance and wagering progress in your account settings. Not all games contribute equally to wagering requirements — slots 100%, table games 10-20%.

99xbd offers many bonuses and promotions for regular players. Some of our popular promotions:

• Daily Reload Bonus: 20% bonus on your first deposit every day
• Weekly Cashback: Get 10% of your losses back every week
• Referral Bonus: Invite friends and both get bonuses
• VIP Program: Exclusive bonuses and rewards
• Tournaments: Regular tournaments with big prize pools
• Free Spins: Free spins on selected slot games

All promotions are visible in your account dashboard and on the promotions page. Check regularly as we frequently add new offers.

99xbd has 5000+ games for all types of players. Our game library is constantly growing. We offer:

• Slot Games: 3000+ classic, video, and jackpot slots
• Live Casino: 100+ live dealer tables — blackjack, roulette, baccarat
• Table Games: Digital versions of classic casino games
• Sports Betting: Cricket, football, and 30+ sports
• Fish Games: Popular arcade-style fish shooting games
• Crash Games: Fast and thrilling multiplier games

All games are from top providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and many more.

Yes, most slots and table games at 99xbd can be played in demo mode — completely free and without any deposit. Demo mode lets you test games, learn the rules, and practice strategies before betting real money.

To play in demo mode, go to the game library and click the "Play Demo" button on your chosen game. However, Live Casino games and Sports Betting are only available for real money. When you're ready, you can easily switch to real mode by clicking the "Play for Real Money" button.

Yes, all games at 99xbd are completely fair and random. We only work with licensed and regulated game providers who use RNG (Random Number Generator) technology.

All games are regularly tested by independent third-party auditors to ensure fairness. We cannot influence or alter game outcomes in any way. Every spin, card deal, and dice roll is completely random and independent of previous results. You can view every bet and outcome in your game history.

Yes, 99xbd is completely safe and trustworthy. We use the highest security measures to protect your personal and financial information. Our security features:

• SSL Encryption: Bank-grade 256-bit encryption
• Two-Step Verification: Additional account security
• Secure Payments: PCI DSS Certified
• Privacy: Your information is never shared with third parties
• License: Licensed by international gaming authorities

99xbd is trusted by thousands of satisfied players and has an excellent reputation for fast payments and fair play.

99xbd takes responsible gaming seriously. We want you to play in control and have fun. We provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Betting Limit: Set maximum bet amount
• Session Timer: Track your playing time
• Reality Check: Get regular reminders
• Self-Exclusion: Close your account for a set period
• Cooling-off Period: Take a break from 24 hours to 30 days

All these tools are available in your account settings. If you feel you need help, contact our support team or specialist organizations.