Terms and Conditions — 99xbd

1. General terms and conditions

99xbd is an online casino and sports betting platform that provides entertainment and gaming services for players in Bangladesh. Before using our services, you must read and understand these terms and conditions in full. These terms create a legal agreement between us and you. 99xbd reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on this page.

When you register at 99xbd, deposit, or play any game, you automatically agree to these terms and conditions. If you do not agree with these terms, please do not use our services. 99xbd is only for individuals 18 years of age or older. If you are legally a minor or online gaming is illegal in your country, you cannot use 99xbd. We conduct age verification and identity confirmation processes and accounts will be cancelled if false information is provided.

1.1 Eligibility criteria

To open an account and play at 99xbd, you must be 18 years of age or older. We may request proof of age such as a national ID card, driving license, or passport. Online gaming and betting must be legally permitted in the country where you reside. If it is illegal in your country, you will be responsible for using 99xbd and we will not be liable for any legal issues.

You must open an account in your own name and for yourself. Opening an account on behalf of someone else or sharing an account is strictly prohibited. Only one account is permitted per person, household, address, email, IP address, and payment method. If multiple accounts are detected, all accounts will be closed and winnings confiscated. If you have previously self-excluded at 99xbd or any affiliated site, opening a new account is prohibited.

2. Account registration and verification

To open an account at 99xbd, you need to fill out a registration form and provide accurate personal information — full name, date of birth, address, email, and phone number. This information must be true, accurate, and up to date. Providing false or misleading information will result in your account being immediately closed and any winnings confiscated. You will create a strong password and keep it confidential. You are responsible for all activity from your account.

99xbd regularly conducts KYC (Know Your Customer) verification. We may ask you to submit documents to verify your identity, proof of address, and payment method. This verification is typically done before the first withdrawal or in cases of suspicious activity. If you do not submit the required documents on time, your account may be suspended and withdrawals may be blocked. The verification process is usually completed within 24-72 hours.

2.1 Account Security

Your account security is your responsibility. You must keep your login details confidential and not share them with anyone. If you suspect your account has been hacked or there has been unauthorized access, immediately notify our customer support. We strongly recommend enabling two-factor authentication (2FA). Change your password regularly and never use simple passwords.

If you leave a public or shared computer without logging out of your account, you will be liable for any loss that occurs. 99xbd is not responsible for your account security if you share your login information with others or unauthorized access occurs due to negligence. We conduct regular security checks and monitoring, but your own caution is also important.

3. Deposits and Withdrawals

99xbd accepts various payment methods including mobile banking, bank transfers, e-wallets, and cryptocurrency. The payment method you use must be in your own name and must match the name given during account registration. Using third-party payment methods is strictly prohibited and such deposits will be confiscated. The minimum deposit amount is typically between BDT 100-500, depending on the payment method.

Deposits are typically processed instantly and your account balance is updated within a few minutes. If a deposit is delayed for any reason, contact customer support. Withdrawal requests are typically processed within 24-72 hours after submission. VIP players have express withdrawal facilities that are processed within 12 hours. Withdrawals may be blocked if your account is not fully verified. The minimum withdrawal amount is typically BDT 500.

3.1 Payment Security and Fees

99xbd uses advanced encryption technology to secure all your financial transactions. We never store your payment card details or bank account information. All transactions are processed through secure payment gateways. 99xbd does not charge any fees on deposits, but your payment provider may apply charges. Withdrawals typically have no fees, though some payment methods may incur nominal processing fees.

If you make multiple withdrawal requests in the same month, a small service fee may be deducted from the second withdrawal onwards. Blockchain network fees apply to cryptocurrency withdrawals. When you request a withdrawal, applicable fees will be clearly shown. We occasionally run promotional offers where withdrawal fees are waived.

4. Bonus and Promotion Terms

99xbd regularly offers bonuses and promotions including welcome bonuses, deposit bonuses, free spins, cashback, and loyalty rewards. Each bonus has its own terms and conditions that must be followed. Claiming a bonus means you have accepted all the terms of that bonus. In cases of bonus abuse or violation of terms, 99xbd reserves the right to cancel the bonus and associated winnings.

Most bonuses have wagering requirements, which means you need to play a certain multiple of the bonus amount before withdrawing. For example, a BDT 100 bonus with 30x wagering means you need to place BDT 3000 in bets. Any winnings using bonus funds can only be withdrawn after meeting the wagering requirements. Bonuses typically have an expiry period (7-30 days) within which wagering must be completed, otherwise the bonus and winnings will be cancelled.

4.1 Bonus Abuse Policy

99xbd takes bonus abuse seriously and takes strict action against such activity. Bonus hunting (collecting bonuses by opening multiple accounts), bonus low-risk betting (betting on both sides), and other tactics that manipulate the bonus system are strictly prohibited. If we detect bonus abuse, we reserve the right to cancel all bonuses, winnings, and close related accounts.

If you claim bonuses using multiple accounts, all accounts will be closed and balances confiscated. If we understand that you are fraudulently trying to get bonuses or exploiting bugs in our system, your account will be permanently banned. All bonuses are given at 99xbd's sole discretion and we reserve the right to change or cancel any promotion at any time.

5. Game Rules and Fair Play

All games at 99xbd must be played according to the rules and with integrity. We use RNG (Random Number Generator) technology to ensure fair play. All game results are completely random and cannot be manipulated by anyone. Cheating, using bots, collusion (secret conspiracy), and any kind of dishonest activity is strictly prohibited. If we find evidence of taking any unfair advantage, we will confiscate winnings and close the account.

In live casino games, you must treat dealers and other players with respect. Obscene language, harassment, or disruptive behavior will not be tolerated and may result in account suspension or banning. In sports betting, placing bets using information related to match fixing is prohibited. We monitor suspicious betting patterns and investigate when necessary.

5.1 Cancellations and Refunds

Once a bet is placed, it generally cannot be cancelled. Only in exceptional cases — such as technical errors or game crashes — may we cancel or refund a bet. If a game is incomplete due to technical issues, the bet is usually refunded. In sports betting, if a match is cancelled or postponed, the bet is usually voided and the stake is refunded.

If an incorrect amount is credited or debited to your account due to an error, notify customer support immediately. We will correct the error and adjust your account if necessary. If you gain unusual profits due to a software bug or pricing error, 99xbd reserves the right to cancel those winnings. We keep records of all transactions and game results and these records are used in dispute resolution.

6. Account Suspension and Closure

99xbd reserves the right to suspend or close an account at any time for any reason. Common reasons include violation of terms, fraud, multiple accounts, false information about age or identity, suspicion of money laundering, and other illegal activities. If your account is suspended or closed, you will not be able to open a new account. The balance of a suspended account will be held until the investigation is complete.

If you wish to permanently close your account, send a written request to customer support. We will verify your identity and then close the account. Any balance in your account must be withdrawn before closing. Once an account is closed, it cannot be reopened. If you want to exclude yourself from gaming, use the self-exclusion option available in the responsible gaming section.

7. Responsible Gaming and Minor Protection

99xbd promotes responsible gaming and encourages all players to play in a controlled manner. Gaming should be for entertainment, not a source of income. If you feel your gaming is turning into an addiction, seek help immediately. We provide deposit limits, session limits, loss limits, and self-exclusion tools. You can set these limits from your account settings and they will help you stay in control.

99xbd is only for those 18 years of age or older. We follow strict policies to prevent underage gaming. If we learn that a minor has opened an account or is playing, the account will be immediately closed and all balances confiscated. Parents and guardians should use parental control software on their devices and monitor children's online activities. We may request age verification documents in any case of suspected minor gaming.

8. Disclaimer of Liability and Warranty

99xbd's services are provided on an "as is" basis. We do not guarantee that our platform, games, software, or services will be error-free or uninterrupted. We make every effort to improve and maintain our services, but sometimes technical issues, maintenance, or unexpected downtime may occur. We will not be liable for any technical errors, server outages, or service disruptions.

You are accepting all risks of using 99xbd. Gaming has the potential for financial loss and you may win or lose at any time. We are not liable for any financial loss resulting from your gaming activity. We will not be liable for business decisions, legal expenses, or indirect losses. Our total liability in any case will be equal to or less than your account balance.

9. Dispute Resolution and Complaints

If you have any issues or complaints, first contact our customer support team. We can resolve most issues quickly and amicably. Submit your complaint in writing and provide all relevant information (account number, transaction ID, screenshots, etc.). We will take your complaint seriously and investigate and respond within 7-14 days.

If you are not satisfied with our resolution, you may file a complaint with an independent dispute resolution service. We are committed to abiding by the decisions of recognized arbitration bodies. In any legal dispute, Bangladeshi law will apply and Bangladeshi courts will have jurisdiction. In all dispute resolutions, 99xbd's records and logs will be considered final evidence.

10. Changes and updates

99xbd reserves the right to amend, update, or change these terms and conditions at any time. Any changes will be published on this page and will take effect from the date of publication. In the case of significant changes, we may notify players via email or platform notifications. Continuing to use our services after changes means you have accepted the new terms. It is your responsibility to regularly check this page and stay informed about the latest terms.